FAQ

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Frequently Asked Questions

We’re ready to answer your questions! Paws & Pals has been providing the highest quality dog boarding, doggie daycare, dog grooming, and dog training since 2005. Paws & Pals has had more than 5,000 dogs stay, play, get groomed or trained with us.

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General QuestionsBoarding QuestionsDaycare Questions
Can I tour Paws & Pals? Do I need an appointment?
Yes, we encourage you to take a tour of Paws & Pals. We’d love to show you around and answer any questions you might have! You do not need an appointment. We prefer not to give tours on Sundays, Monday mornings, and do not give tours on Holidays due to limited lobby hours and the time available from our staff to answer questions.
Why Paws & Pals?
We have an excellent staff that is professionally trained, takes extra special care of our “guests”, and we have very clean facilities. Customers trust us and know that their pets are in “good hands”. Here’s a summary of what they have to say:
– 93% of our customers would recommend us to someone else
– Customers rate us 9 out of 10 on quality of pet care/service
– Excellent overall rating on Google
– A (Excellence) overall rating on Angie’s List for service providers
– 5 Star Yelp rating
– Many trusted Veterinarians recommend and/or use our services
– We emphasize staff development – industry certified and professionally trained
– Red Cross Pet First Aid and CPR certified staff
Do you offer a trial day for boarding or daycare?
Yes, we typically offer/require a Free trial 1/2 day or “temperament evaluation” for any new boarding or daycare guest. The purpose of this is to measure your dog’s compatibility with our other guests. It also allows us to get to know your dog and for him or her to “sniff around” and get familiar with us and the surroundings of our resort before staying or playing with us. We will introduce your dog safely and slowly to a few dogs and then ultimately to an entire play group of like sized dogs with similar temperaments. We watch very carefully to make sure your dog is displaying proper canine body language and is not demonstrating any aggressive or destructive behaviors. We make sure your dog is having a good time playing with the group.
Do you offer early check-ins or late check-outs? Is there a charge?
On a limited basis, we are often able to accommodate requests for a check-in or check-out outside of regular Lobby hours. These must be scheduled in advance. Please contact us to discuss your specific needs. We are happy to work with you. There is a minimal fee for this extra service that basically covers our additional costs.
What vaccinations do you require?
Bordetella, Distemper (DHPP) and Rabies.
What is the bordetella vaccination?
Similar to the human flu shot, it helps protect your dog from getting a “cold” or upper respiratory infection. If your dog has never been to daycare, boarded or groomed, he probably hasn’t had the bordetella vaccination. We also recommend getting the vaccination if your dog goes to the dog park. Unfortunately, just like the human flu shot, the vaccination is not 100% effective and your dog may still become ill from exposure to another dog carrying the virus.
What if my dog's vaccination records are from a rescue group or shelter?
These records often show proof but don’t tell us how long the vaccinations are good for. We recommend taking your adoption records to your vet’s office to determine when your dog’s vaccinations will expire.
Do you accept puppies? How old does my dog need to be to come to Paws & Pals?
Yes, we love puppies! We prefer that your dog be at least 16-weeks of age, has been in your care for at least 10 days, and it needs to have current vaccinations (age appropriate) including bordetella. For puppy classes, we allow dogs 7 to 16 weeks of age with proof of age appropriate vaccinations.
My dog is not neutered or spayed. Can he/she stay or play?
Dogs 7-months and older must be spayed or neutered. Limited exceptions will be made and determined on a case-by-case basis; these must be pre-approved before boarding or attending daycare. Exceptions are made based on many factors including how many dogs are currently staying with us and the temperament of your dog in a pack/play group.
Is your resort safe for small dogs?
Yes, most definitely. Our resort was designed and built with the comfort, fun and safety of all sized dogs in mind. Our smaller guests have both inside and outside play areas that are separate from our bigger guests. Our guests are divided into play groups based on size, age and personality. Each play group is supervised by our professionally trained and certified Pet Care Specialists. Our suites are divided into sections for small, medium and larger dogs to ensure the safety and privacy of our guests.
Do you provide outdoor play areas?
 Yes. Our facility features three large outdoor and two+ spacious indoor areas. Our guests love the fresh air, sunshine and roominess of our outside play areas. The dogs are divided into play groups based on size, age and personality. If needed, our indoor areas can be subdivided even further to best accommodate our guests’ play styles. When the weather gets too hot or cold, the dogs play inside more to ensure their comfort and safety. Our resort has excellent climate control systems and is fully heated and air-conditioned.
What can I expect my dog to experience when he/she is introduced to a group of other dogs?
 We will introduce your dog safely and slowly to a few dogs and then ultimately to an entire play group of like sized dogs with similar temperaments. We will watch your dog closely to make sure it is displaying proper canine body language and is not demonstrating any aggressive or destructive behaviors. We watch very carefully to make sure your dog is having a good time playing with the group. The first thing that will happen is almost every dog will want to “greet” your dog. They will circle each other while sniffing noses, necks and bottoms, and then go about their day. This is a proper greeting in the canine world. Aggressive dogs will usually not react well to all the dogs sniffing them. Non-aggressive dogs will react to all that sniffing by being friendly or submissive. Often times play bowing and/or a fun game of chase will occur. Over time, your dog will naturally gravitate to other dog(s) that have a similar play style.
What if my dog has never been with other dogs before?
It’s very possible that your dog will be timid or shy at first. However, using natural canine body language to communicate, he’ll learn valuable social skills such as being polite, not playing too rough and respecting his elders. It takes most dogs awhile to fully develop their social skills. Most dogs love the activity and the interaction with their new friends.
My dog has health issues, can he/she still come?
Please call us to discuss the specific issue and we will decide if our service it the best option for your dog. We want to make sure that every dog that stays with us has an exceptional experience.
Will you provide my dog his/her medications? Is there a charge?
We are more than happy to administer basic medications, including insulin, at no charge. However, we will not administer a prescribed medication that is required to be done by a veterinarian. Please bring a sufficient supply of the medication, any other necessary supplies, and the prescription bottle that has the veterinary directions. Please call us to discuss any concerns, special considerations or requests.
What do you do in case of illness or injury?
Our staff is trained and certified in Red Cross canine First Aid and CPR. Several are also trained Veterinarian Technicians. We have the experience to deal effectively with the majority of common issues. If necessary we will take your dog to your Vet Clinic, if it is open.  However, if needed for more serious issues or emergencies, we are less than 5 minutes from an excellent Vet Clinic that offers extended hours and urgent care. We will take care of all transportation.
What is included in the boarding rate?
– Lots of TLC and personal attention
– Spacious private suite with a comfy bed
– 5 to 6 hours each day of supervised group play or activity
– Feeding, fresh water, and giving any treats provided
– All medications administered as directed, if needed
– Daily room service to clean and freshen suite, wash bedding if needed
– Access to live web cam system to view your dog playing
– Relaxing and calming music (For a Dog’s Ear) during break times and overnights
I want to board my dog; how far in advance does he/she need to do a trial visit?
The Free trial 1/2 day can be done at any time provided that we have space available. However, we prefer doing these Monday through Thursday as we are less busy and will have more time to spend evaluating your dog. Ideally the trial 1/2 day should be done as early as possible as we cannot guarantee that we will allow your dog to stay with us. The extra time also gives you the option of scheduling a couple days of daycare if your dog is anxious and needs more time to acclimate to our resort.
What time should I drop off my dog for their vacation stay?
You can drop-off your dog anytime that our Lobby is open. If your dog has never stayed with us before, it is better to drop them off a few hours before our Lobby closes for the day. This will allow them time to get more familiar with their surroundings and will help them to feel more comfortable. 
What can I expect my dog to experience when he/she is introduced to a group of other dogs?
We will introduce your dog safely and slowly to a few dogs and then ultimately to an entire play group of like sized dogs with similar temperaments. We will watch your dog closely to make sure it is displaying proper canine body language and is not demonstrating any aggressive or destructive behaviors. We watch very carefully to make sure your dog is having a good time playing with the group. The first thing that will happen is almost every dog will want to “greet” your dog. They will circle each other while sniffing noses, necks and bottoms, and then go about their day. This is a proper greeting in the canine world. Aggressive dogs will usually not react well to all the dogs sniffing them. Non-aggressive dogs will react to all that sniffing by being friendly or submissive. Often times play bowing and/or a fun game of chase will occur. Over time, your dog will naturally gravitate to other dog(s) that have a similar play style.
What if my dog has never been with other dogs before?
It’s very possible that your dog will be timid or shy at first. However, using natural canine body language to communicate, he’ll learn valuable social skills such as being polite, not playing too rough and respecting his elders. It takes most dogs awhile to fully develop their social skills. Most dogs love the activity and the interaction with their friends.
My dog has health issues, can he/she still come?
Please call us to discuss the specific issue and we will decide if our service it the best option for your dog. We want to make sure that every dog that stays with us has an exceptional experience.
Will you provide my dog his/her medications? Is there a charge?
We are more than happy to administer basic medications, including insulin, at no charge. However, we will not administer a prescribed medication that is required to be done by a veterinarian. Please bring a sufficient supply of the medication, any other necessary supplies, and the prescription bottle that has the veterinary directions. Please call us to discuss any concerns, special considerations or requests.
What do you do in case of illness or injury?
 Our staff is trained and certified in Red Cross canine First Aid and CPR. Several are also trained Veterinarian Technicians. We have the experience to deal effectively with the majority of common issues. If necessary we will take your dog to your Vet Clinic, if it is open.  However, if needed for more serious issues or emergencies, we are less than 5 minutes from an excellent Vet Clinic that offers extended hours and urgent care. We will take care of all transportation.