Meet Our Staff
General Manager, Owner
Konrad started the planning process for the creation of Paws & Pals in 2003 and has been its General Manager since it’s opening in June 2005. He also likes the title of Head Poop Scooper. “I’ve always loved dogs and know that they are important members of people’s families. I wanted to build a business that had a special purpose—to be a trusted place for owners to bring their pets to stay or play—a place where dogs would receive the best possible care while having a great time!” Konrad is Red Cross certified in Pet CPR and First Aid and has completed extensive training for understanding canine body language and pack behavior. He has also achieved advanced certifications from the Pet Care Services Association; and most recently gained certification for the advanced education of Pet Care professionals at the 2012 Boarding & Daycare conference.
Konrad and his family have two dogs, Daisy a long-haired Dachshund and Mille a Mountain Cur mix. Daisy was the inspiration for starting Paws & Pals. Millie was recently adopted from the Golden Valley Humane Society. They also have a brown tabby cat named Tinker. She refused to have her picture taken with two dogs!
Pet Care Manager
Tracey joined Paws & Pals in March 2015 as a Pet Care Manager. She has completed training for understanding canine body language and pack behavior and the coursework for her Canine Basic certification from the International Boarding and Pet Sitting Association (IBPSA). She attended the May 2015 Pet Boarding and Daycare conference and received her certificate for the advanced education of pet care professionals. Tracey says, “Working at Paws and Pals is very refreshing! The staff is very knowledgeable and their love of dogs shows in every aspect of the business. The customers are always so nice and the dogs just can’t wait to get through the door! Getting to know the different personalities of the dogs is super fun. Not to mention all the slobbery kisses we get from our furry friends!”
Prior to Paws & Pals, Tracey managed an array of venues including restaurants, entertainment centers and numerous sporting events. Training and motivating staff members is very rewarding to her. Customer service and working closely with clients is her passion. Growing up with a family owned pet shop caring for various types of animals has always been Tracey’s way of life! Her home was always full with puppies and dog training took top priority. Tracey has 4-year-old Golden Retriever named Scout that never leaves her side. He has many friends at Paws and Pals and loves to watch his Mom work!
Pet Care Supervisor/Marketing Assistant
Chris joined Paws & Pals in March of 2006 as a Pet Care Specialist and one-year later also began working in customer service. She is now a Pet Care Supervisor and is certified in Pet CPR and First Aid and has completed training for understanding canine body language and pack behavior. With a background in graphic arts she assists with marketing as well. She was so excited to find a job that combined her love of animals with design and photography. Over the years, Chris has done several complementary photo sessions at Paws & Pals to raise funds for various animal rescue groups.
After working a few months at Paws & Pals the pug breed really captured her heart. “They are such little clowns that always bring a smile to my face.” Soon Oswald joined the family and accompanies Chris to work often. Chris also has a cat named Canon. She recently fostered Gabby, a Pomeranian, for the Carver-Scott Humane Society.
Pet Care Supervisor
Krista joined Paws & Pals as a Pet Care Specialist in August of 2008. She is now a Team Leader of our pet care staff and is certified in Pet CPR and First Aid. Krista has extensive knowledge of dog behavior and has many hours of experience safely managing dog play groups. The care of animals has been a lifelong passion of Krista’s, so it was only natural for her to find a career in the pet services industry. She likes to participate in animal related fundraisers such as the Humane Society’s Walk for Animals. Krista has a black Lab named Shelby.
Pet Care Supervisor
Jenna joined Paws & Pals as a Pet Care Specialist in March of 2015. She was recently promoted to Pet Care Supervisor. Jenna previously worked as a Vet Tech with a mobile spay/neuter company, at the Humane Society and with a company that trains service dogs. Jenna is certified in Pet First Aid and CPR and is close to becoming a Red Cross instructor. She is in the process of obtaining her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. Jenna says her favorite thing about working at Paws & Pals is “Getting to know the clients and their pets. It’s a joy to see how much people love and spoil their dogs, and I enjoy giving them that same love and attention while they stay with us.”
Jenna lives in Lakeville with her beloved pack of dogs: Yukon Cornelius (Lab mix), Dolly Parton (Golden Retriever), Rue McClanahan (Black mouth Cur mix) and Summit a Greyhound. In her spare time, Jenna enjoys volunteering with several local animal rescue groups as well as international groups. She has traveled to Canada to volunteer with Alberta Spay/Neuter Task Force, and worked with the TCSPCA in Turks and Caicos. Jenna also has the distinction of being the first person in Minnesota to achieve certification from the Professional Animal Certification Council (PACCC)!
Advanced Pet Care Specialist
Amisa joined Paws & Pals in June 2015 as a Pet Care Specialist (PCS) and is now an Advanced PCS. She has recently obtained her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. She will soon be certified for Pet First Aid and CPR and has achieved her IBPSA Canine certification. Amisa won 3 gold medals in the 2016 national Doggie Daycare Games for demonstrating her excellent dog handling and pack management abilities. Amisa says, “My favorite thing about Paws & Pals is the amount of knowledge I’ve gained about individual dog behavior and pack dynamics. That and getting to know so many different kinds of dogs; the dogs are the ones who keep me excited about coming to work!”
Amisa has a 7-year-old male black lab mix named Uno. Her hobbies include anything that has to do with being outside: hiking, camping, canoeing, travel…activities like that. She also loves to read. A true animal lover at heart, Amisa also has another job at a horse barn which she loves because working with horses is her ultimate passion!
Pet Care Specialist
Jessica joined Paws & Pals as a Pet Care Specialist in June 2012. She is certified in Red Cross Pet CPR and First Aid, and has completed training for understanding canine body language and pack behavior. Jessica likes working at Paws & Pals because she loves spending her day with dogs and also finds it very interesting learning about dog behavior. Jessica lives on a hobby farm and enjoys spending time with her pets, Oreo the lama, sheep named Jessie and Elvis and her two cats, Toodles and Ferguson.
Pet Care Specialist
Shannon joined Paws & Pals as a Pet Care Specialist in November of 2015. She is in the process of obtaining her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. Shannon’s mom is a vet so she always had a passion for animal care. She previously volunteered for two years at the Minnesota Zoo. Her favorite thing about working at Paws & Pals is “Working with the dogs of course! I really enjoy seeing regulars who are always so happy to see you. The most rewarding part for me is having a new or shy dog come in and working with them until, by the end of the day, they are playing with the group.”
Shannon and her family have numerous pets including Kodiak (Lab mix), Sydney (Schnauzer mix), Mina and Teddy (Chihuahua mixes), and Lucy a Chihuahua. Mina and Lucy were rescue dogs. They also have two cats, Mariah and Loki. Loki is an 8-month old kitten they adopted from a local rescue. Just to keep things interesting, they also have a 10-month-old White Capped Pionus (bird) named Nikita. In addition to working, Shannon is currently going to Normandale Community College to get her general classes finished. She enjoys reading and drawing in her leisure time.
Pet Care Specialist
Stephanie joined Paws & Pals in March 2015 as a Pet Care Specialist. She has obtained her Knowing Dogs 101 certification for understanding canine body language, pack behavior and group play from the nationally recognized Dog Gurus. She is also Red Cross certified for Pet First Aid and CPR and has achieved her IBPSA Canine certification. Stephanie is currently a senior at St. Cloud State University and is pursuing a biomedical science degree in hopes of becoming a veterinarian in the near future. During her days off from work she interns at a Veterinarian clinic in Bloomington. In her spare time Stephanie volunteers at both the Animal Humane Society in the surgical department and also with the MCRS socializing the rabbits in need of a home. Her favorite thing about working at Paws & Pals is “Getting to know the dogs and having them brighten up my day.”
Stephanie has a cat named Buddy, and a family dog named Brooklynn (miniature pincher/rat terrier mix). She also has two rabbits, a female named Oreo and a male named Apollo. She is the youngest child of two. During her spare time, she enjoys spending time with her family, friends, and pets.
Cherie has been grooming at Paws & Pals for three and a half years. Cherie graduated from cosmetology school in 1987 and was a stylist for many years. Her love for animals sent her in another direction, and that was learning how to groom. Cherie’s mom is a dog breeder so Cherie has cared for animals her entire life. She continues to develop her grooming skills and learn new techniques at industry leading educational seminars such as the Super Styling Session.
Cherie shares her home with her wonderful dogs Junebug (Lab mix), Lucy (Doberman mix) and Chica (Chihuahua) and Cherie’s horse Dixie. Junebug and Lucy were both rescue dogs that came from difficult situations and are now gentle and loving family members. In addition to dogs, Cherie also love horses and has ridden and trained for many years. Pictured with Lucy, Chica and Junebug.
Sue has been grooming at Paws & Pals since we first opened in 2005. She received her formal training and certification through the professional pet grooming course at Anoka Hennepin Technical College. Sue has continued to develop her skills and learn new techniques at industry leading educational seminars such as the Super Styling Session. Overall, Sue has been grooming for 13 years.
Sue has two standard poodles, Gracie and Libby, and a medium haired cat named Piper. Gracie has earned her Canine Good Citizen and Therapy Dog International titles. Libby is undergoing training to also become a certified therapy dog. Sue truly enjoys having the opportunity to help animals in need and has fostered dogs for the Humane Society.
Cassandra (Cassie) joined Paws & Pals as a Groomer in July 2014. She also helps take care of our 4-legged guests as a Pet Care Specialist. She moved to the area from Massachusetts where she worked for over three years in a grooming salon. The past two years of which she apprenticed under a professional Groomer. She has mastered most small dog grooms and is continuing to broaden her breeds and skills. Her career goal is to continue her education at a certified Grooming School.
Cassie has also worked at a doggie daycare and as a Veterinary Assistant. She has completed training for understanding canine body language and pack behavior as well as previously completing small animal management courses for grooming, anatomy, nutrition and veterinary technician. Cassie says, “my favorite things about working at Paws & Pals are that you actually have time to get to know the dogs and that everyone works together as a team.”