Dog Boarding Q & A

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Dog Boarding Q & A

Getting reading for boarding? This handy boarding checklist will make preparation easy! Also, check out our Dog Boarding FAQ below, or General FAQ here.

Ready to make reservations? Click here or call 952-447-3644!

Dog Boarding Checklist: What to Bring

  • Completed Boarding Services Contract
  • Completed Guest Profile
  • Current vaccinations record
  • Food – each meal in a zip lock bag (preferred), pack a little extra if you’re not sure about your pickup date*
  • Treats in a separate zip lock bag or small container
  • Any medication(s) needed during stay
  • Any special care instructions
  • Optional: bedding and/or blanket
  • Optional: a toy or two*
  • Optional: crate for potty training or special sleeping requirements
  • Not Needed: bowls – we will provide stainless steel bowls
  • Not Needed: to worry – we will take great care of your pet!

*Please do not bring large bags of food, over-sized containers or several toys.

Dog Boarding Questions

What can I expect my dog to experience when he/she is introduced to a group of other dogs?
We will introduce your dog safely and slowly to a few dogs and then ultimately to an entire play group of like sized dogs with similar temperaments. We will watch your dog closely to make sure it is displaying proper canine body language and is not demonstrating any aggressive or destructive behaviors. We watch very carefully to make sure your dog is having a good time playing with the group. The first thing that will happen is almost every dog will want to “greet” your dog. They will circle each other while sniffing noses, necks and bottoms, and then go about their day. This is a proper greeting in the canine world. Aggressive dogs will usually not react well to all the dogs sniffing them. Non-aggressive dogs will react to all that sniffing by being friendly or submissive. Often times play bowing and/or a fun game of chase will occur. Over time, your dog will naturally gravitate to other dog(s) that have a similar play style.
What if my dog has never been with other dogs before?
It’s very possible that your dog will be timid or shy at first. However, using natural canine body language to communicate, he’ll learn valuable social skills such as being polite, not playing too rough and respecting his elders. It takes most dogs awhile to fully develop their social skills. Most dogs love the activity and the interaction with their new friends.
My dog has health issues, can he/she still come?
Please call us to discuss the specific issue and we will decide if our service it the best option for your dog. We want to make sure that every dog that stays with us has an exceptional experience.
Will you provide my dog his/her medications? Is there a charge?
We are more than happy to administer basic medications, including insulin, at no charge. However, we will not administer a prescribed medication that is required to be done by a veterinarian. Please bring a sufficient supply of the medication, any other necessary supplies, and the prescription bottle that has the veterinary directions. Please call us to discuss any concerns, special considerations or requests.
What do you do in case of illness or injury?
Our staff is trained and certified in Red Cross canine First Aid and CPR. Several are also trained Veterinarian Technicians. We have the experience to deal effectively with the majority of common issues. If necessary we will take your dog to your Vet Clinic, if it is open. However, if needed for more serious issues or emergencies, we are less than 5 minutes from an excellent Vet Clinic that offers extended hours and urgent care. We will take care of all transportation.
What is included in the boarding rate?
– Lots of TLC and personal attention
– Spacious private suite with a comfy bed
– 5 to 6 hours each day of supervised group play or activity
– Feeding, fresh water, and giving any treats provided
– All medications administered as directed, if needed
– Daily room service to clean and freshen suite, wash bedding if needed
– Access to live web cam system to view your dog playing
– Relaxing and calming music (For a Dog’s Ear) during break times and overnights
I want to board my dog; how far in advance does he/she need to do a trial visit?
The Free trial 1/2 day can be done at any time provided that we have space available. However, we prefer doing these Monday through Thursday as we are less busy and will have more time to spend evaluating your dog. Ideally the trial 1/2 day should be done as early as possible as we cannot guarantee that we will allow your dog to stay with us. The extra time also gives you the option of scheduling a couple days of daycare if your dog is anxious and needs more time to acclimate to our resort.
What time should I drop off my dog for their vacation stay?
You can drop-off your dog anytime that our Lobby is open. If your dog has never stayed with us before, it is better to drop them off a few hours before our Lobby closes for the day. This will allow them time to get more familiar with their surroundings and will help them to feel more comfortable.