Meet Our Staff

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Meet Our Staff

Konrad
General Manager, Owner
Konrad started the planning process for the creation of Paws & Pals in 2003 and has been its General Manager since it’s opening in June 2005.  He also likes the title of Head Poop Scooper.  “I’ve always loved dogs and know that they are important members of people’s families. I wanted to build a business that had a special purpose—to be a trusted place for owners to bring their pets to stay or play—a place where dogs would receive the best possible care while having a great time!” Konrad is Red Cross certified in Pet CPR and First Aid and has completed extensive training for understanding canine body language and pack behavior. He has also achieved advanced certifications from the Pet Care Services Association; and most recently gained certification for the advanced education of Pet Care professionals at the 2012 Boarding & Daycare conference.

Konrad and his family have two dogs, Daisy a long-haired Dachshund and Mille a Mountain Cur mix. Daisy was the inspiration for starting Paws & Pals. Millie was recently adopted from the Golden Valley Humane Society.  They also have a brown tabby cat named Tinker. She refused to have her picture taken with two dogs!

Sara M.
Pet Care Manager/Head Puppy Trainer
Sara joined Paws & Pals in May 2015 as a Pet Care Specialist and is now a Pet Care Supervisor. She also leads our Preparing Your Puppy for Life socialization program. Prior to Paws & Pals, Sara worked for six years at a similar doggie daycare and resort in California. Overall, Sara has 17 years of experience in the Animal Care industry including Veterinary care and working at the Society for the Prevention of Cruelty to Animals (SPCA). Sara is a Red Cross certified instructor for Pet First Aid and CPR.

Daycare Games 2018 Award, Medal WinnerShe has completed extensive training for understanding canine body language, pack behavior and managing Group Play (Knowing Dogs) from the nationally recognized Dog Gurus. Sara has also received training for Reiki healing and Tellington TTouch®. The bottom line is Sara loves taking care of dogs and knows her stuff! She says “I like working at Paws & Pals because I love watching the dogs in group play run and wrestle. Dogs bring a smile to my face every day even after all these years in the industry.” Sara lives in Burnsville along her rescue dog Ripley (Husky mix) and cats Rascal and Gubble Gun. Sara has the distinction of being the second person in Minnesota to achieve certification from the Professional Animal Certification Council (PACCC)!

Jenna N.
Pet Care Manager
Jenna joined Paws & Pals as a Pet Care Specialist in March of 2015. She was recently promoted to Pet Care Supervisor. Jenna previously worked as a Vet Tech with a mobile spay/neuter company, at the Humane Society and with a company that trains service dogs. Jenna is certified in Pet First Aid and CPR and is close to becoming a Red Cross instructor. She is in the process of obtaining her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. Jenna says her favorite thing about working at Paws & Pals is “Getting to know the clients and their pets. It’s a joy to see how much people love and spoil their dogs, and I enjoy giving them that same love and attention while they stay with us.”

Daycare Games 2018 Award, Medal WinnerJenna lives in Lakeville with her beloved pack of dogs: Yukon Cornelius (Lab mix), Dolly Parton (Golden Retriever), Rue McClanahan (Black mouth Cur mix) and Summit a Greyhound. In her spare time, Jenna enjoys volunteering with several local animal rescue groups as well as international groups. She has traveled to Canada to volunteer with Alberta Spay/Neuter Task Force, and worked with the TCSPCA in Turks and Caicos. Jenna also has the distinction of being the first person in Minnesota to achieve certification from the Professional Animal Certification Council (PACCC)!

Annie
Front Desk Supervisor

Annie first joined Paws & Pals as a Pet Care Specialist in the fall of 2005 and also worked in customer service. She rejoined us this year and is now a Front Desk Supervisor. In total, she has worked at Paws & Pals for about five years. Before returning, Annie worked as a Veterinary Technician for seven years at the Animal Humane Society and a low-cost Veterinary clinic. She graduated from MSB College with A.A.S. in Veterinary Technology in 2008.

Annie has achieved her certification for understanding canine body language, pack behavior, and group play (Knowing Dogs 101 and 102) from the nationally recognized Dog Gurus. She also has obtained certification from IBPSA for the Basic Canine Specialist. Annie is Red Cross certified for Pet First Aid and CPR and is also a certified Instructor. Annie says, “I came back to Paws & Pals because I enjoy the positive experiences working with the customers and their happy-go-lucky dogs.”

Jill
Front Desk/Customer Service
Jill joined the Paws & Pals Customer Service team in July 2018. She has completed The Language of Dogs training for understanding canine communication and body language and will soon have her Knowing Dogs 101 certification for dog behavior from the nationally recognized Dog Gurus. Jill has always had a passion for working with animals and being in the animal care industry. She used to volunteer at the Wildlife Rehabilitation Center in the Mammal Nursery hand feeding baby squirrels, and also helped in the Avian Nursery with the baby birds, and the Waterfowl Nursery with the baby ducklings. Jill says, “My favorite things about working for Paws & Pals are getting to know the dogs and their owners and feeling like an extension of their family they can trust to take care of their fur baby.
Meghan
Front Desk/Customer Service
Meghan joined the Paws & Pals Customer Service team in October 2018. She has completed The Language of Dogs training for understanding canine communication and has achieved her Knowing Dogs 101 certification for understanding dog language and behavior from the nationally recognized Dog Gurus. She will soon be certified for understanding pack behavior and group play (Knowing Dogs 201). She is working toward a degree based around service animals. Meghan says, “My favorite things about working at Paws & Pals are continuing to learn more about dogs and to grow along with my co-workers. I love earning the trust of our clients and their furry family members.”
Taylor
Customer Service/Pet Care Specialist
Taylor joined Paws & Pals in March 2017. Prior to Paws & Pals, she worked for about 5 years at a doggie daycare facility in the metro area and also had her own in-home pet sitting business. She has a Veterinary Assisting certificate from Penn Foster. Taylor says, “I’m often referred to as “animal obsessed” and frankly, I am. I always knew I would end up in a profession that reflected my passion for pets. Growing up our house was always full of our multiple dogs, cats and foster pets. Many different breeds and sizes were adopted into our family. My favorite part about working at Paws & Pals is seeing all the familiar faces of the dogs and building a bond with them! I’m very excited to see where my future leads me and the friends I make along the way.” Taylor and her husband have two wonderful fur-babies of their own; Tessie, a 10-year-old Shorkie and Olive a 2-year-old Golden Retriever.
Bailey
Pet Care Supervisor/SmartPlay Coach
Bailey joined Paws & Pals as a Pet Care Specialist in February 2018. She has previous experience working at a dog daycare. She has achieved her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 201) from the nationally recognized Dog Gurus. She is currently being trained as a group coach for our SmartPlay daycare program. Bailey says, “My favorite thing about Paws and Pals are working with the dogs and the awesome people I get to be coworkers with!” Bailey has two cats, Taco and Milly. 
Krista Fe.
Pet Care Team Leader
Krista has worked at Paws & Pals since August 2008. She currently holds the position of Pet Care Team Leader. Krista has achieved her certifications for understanding canine body language, pack behavior, and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. She also is IBPSA certified for Basic and Advanced Canine Care. She is Red Cross certified for Pet First Aid & CPR. Krista loves getting to know all the dogs and their different personalities. Krista says, “I love making owners feel their dog is in good hands and will be in the best care while staying with us.” Krista has a black Lab named Shelby and a 13-year-old Pug mix named Mugsy.
Drew
Shift Leader/SmartPlay Coach
Drew joined Paws & Pals as a Pet Care Specialist in January 2018 and has advanced to being a Shift Leader. He has completed intensive training for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 201) from the nationally recognized Dog Gurus. He has also achieved his IBPSA Canine and Advanced Canine certifications as well as completing Pet First Aid/CPR training. Drew is a trained dog musher/sled guide and worked in that profession prior to joining Paws & Pals. He is currently a group coach for our SmartPlay program. Drew says, “My favorite thing about working at Paws & Pals is creating fulfilling connections with all the dogs, their owners, and my co-workers.” Drew’s own dog is an 11-month-old Black lab/Shepherd mix named Archie.
Jake
Shift Leader/Puppy Coach
Jake joined Paws & Pals in March 2016 as a Pet Care Specialist. He had previously worked at a pet food store so he has a good knowledge of dogs’ dietary needs and nutrition. He has achieved certification for understanding canine body language, pack behavior and group play (Knowing Dogs 101) from the nationally recognized Dog Gurus and is working towards his 201 accreditation. He is interested in getting more involved with our Training services and has been shadowing our professional trainer for several weeks while she conducts classes. He also recently began assisting in our new Puppy Socialization program. Jake says, “I absolutely love this job. Puppies are the best part of working here. No stress when there’s a puppy involved.” Jake has a 12-year-old English Lab named Melissa.
Maddy
Advanced Pet Care Specialist/SmartPlay Coach
Maddy joined Paws & Pals as a part-time Pet Care Specialist in September 2017. She has completed extensive training for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 201) from the nationally recognized Dog Gurus. She now works full-time and has advanced to being a group coach for our SmartPlay daycare program. Maddy says, “My favorite things about working at Paws & Pals are that I get to experience something new every day, caring for all different types of dogs, and learning their personalities.” Maddy and her family have many animals on their hobby farm. She has three dogs, Zoey, Zip and Marley. They also have two pigs, a bunch of chickens, some ducks and three cats.
Sarah H.
Pet Care Specialist/SmartPlay Coach
Sarah rejoined Paws & Pals in April 2018, having previously working in customer service. In total, she has worked about two and a half years for Paws & Pals. She is now a Pet Care Specialist and SmartPlay Coach. She is Pet CPR/First Aid certified and has completed extensive training for canine communication and dog handling. She has always had a passion for helping others whether people or pets. “My favorite things about my position are that I love the customers I work with and love their dogs like they are my own. I think they’re both amazing,” says Sarah. Sarah has a cat named Idgy. She enjoys volunteering for the Leech Lake Legacy rescue group.
Krista Fl.
Pet Care Shift Leader
Krista joined Paws & Pals in December 2018 as a Pet Care Specialist and is now a Shift Leader and SmartPlay Coach. She has completed the IBPSA basic and advanced Canine certifications. She has also achieved her certifications for understanding canine body language, pack behavior and managing Group Play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. Krista recently graduated from St. Catherine University with a degree in Biology. She says, “My favorite things about working at Paws & Pals are getting to know the different personalities of all the dogs, continuously learning more about dogs, and working with great people every day.”
Jenna F.
Shift Leader/SmartPlay Coach
Jenna joined Paws and Pals in August of 2016 as a Pet Care Specialist and is now a Shift Leader. She also works as a SmartPlay Coach. Jenna has completed Red Cross training for Pet First Aid and CPR. She has achieved her certifications for understanding canine body language, pack behavior and managing Group Play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. She is a past medal winner in the national Dog Daycare Games. Jenna just finished her freshman year at the University of Minnesota, Twin Cities. She is majoring in Animal Science with a pre-vet emphasis. She says, “My favorite things about working at Paws & Pals are being surrounded by people who know so much about dogs and being able to constantly learn new information about dogs and how to care for them.”
Mariyah
Pet Care Specialist
Mariyah joined Paws & Pals in August 2017. She started as a front desk assistant and is now a Pet Care Specialist. She has completed training for understanding the Language of Dogs and is in the process of obtaining her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. She won a Gold medal for her dog handling skills in the 2018 Daycare Games (a national competition)! She says, “My favorite thing about working at Paws & Pals is the dogs and just being able to spend time with them.” Mariyah’s family dog is Gunnar, a 10-year-old yellow Lab. She helped foster Reeses (Husky) at her home, during his extended stay at Paws & Pals, before he was adopted.
Stephanie
SmartPlay Coach
Stephanie joined Paws & Pals in March 2015 as a Pet Care Specialist. She has obtained her Knowing Dogs 101 certification for understanding canine body language, pack behavior and group play from the nationally recognized Dog Gurus. She is also Red Cross certified for Pet First Aid and CPR and has achieved her IBPSA Canine certification. Stephanie just graduated from St. Cloud State University with a biomedical science degree in hopes of becoming a veterinarian in the near future. During her days off from work she interns at a Veterinarian clinic in Bloomington. In her spare time Stephanie volunteers at both the Animal Humane Society in the surgical department and also with the MCRS socializing the rabbits in need of a home. Her favorite thing about working at Paws & Pals is “Getting to know the dogs and having them brighten up my day.” Stephanie has a cat named Buddy, and a family dog named Brooklynn (miniature pincher/rat terrier mix). She also has two rabbits, a female named Oreo and a male named Apollo.

Amisa
Advanced Pet Care Specialist
Amisa joined Paws & Pals in June 2015 as a Pet Care Specialist (PCS) and is now an Advanced PCS. She has recently obtained her certifications for understanding canine body language, pack behavior and group play (Knowing Dogs 101 & 102) from the nationally recognized Dog Gurus. She will soon be certified for Pet First Aid and CPR and has achieved her IBPSA Canine certification. Amisa won 3 gold medals in the 2016 national Doggie Daycare Games for demonstrating her excellent dog handling and pack management abilities. Amisa says, “My favorite thing about Paws & Pals is the amount of knowledge I’ve gained about individual dog behavior and pack dynamics. That and getting to know so many different kinds of dogs; the dogs are the ones who keep me excited about coming to work!”

Amisa has a 7-year-old male black lab mix named Uno. Her hobbies include anything that has to do with being outside: hiking, camping, canoeing, travel…activities like that. She also loves to read. A true animal lover at heart, Amisa also has another job at a horse barn which she loves because working with horses is her ultimate passion!

 

 

Grooming Team

Cherie
Groomer/Grooming Supervisor
Cherie has been grooming at Paws & Pals for three and a half years. Cherie graduated from cosmetology school in 1987 and was a stylist for many years. Her love for animals sent her in another direction, and that was learning how to groom. Cherie’s mom is a dog breeder so Cherie has cared for animals her entire life. She continues to develop her grooming skills and learn new techniques at industry leading educational seminars such as the Super Styling Session.

Cherie shares her home with her wonderful dogs Junebug (Lab mix), Lucy (Doberman mix) and Chica (Chihuahua) and Cherie’s horse Dixie. Junebug and Lucy were both rescue dogs that came from difficult situations and are now gentle and loving family members. In addition to dogs, Cherie also love horses and has ridden and trained for many years. Pictured with Lucy, Chica and Junebug.

Cassie
Groomer
Cassandra (Cassie) joined Paws & Pals as a Groomer in July 2014. She also helps take care of our 4-legged guests as a Pet Care Specialist. She moved to the area from Massachusetts where she worked for over three years in a grooming salon. The past two years of which she apprenticed under a professional Groomer. She has mastered most small dog grooms and is continuing to broaden her breeds and skills. Her career goal is to continue her education at a certified Grooming School.

Cassie has also worked at a doggie daycare and as a Veterinary Assistant. She has completed training for understanding canine body language and pack behavior as well as previously completing small animal management courses for grooming, anatomy, nutrition and veterinary technician. Cassie says, “my favorite things about working at Paws & Pals are that you actually have time to get to know the dogs and that everyone works together as a team.”

Morgan
Bather and Pet Care Specialist
Morgan joined Paws & Pals in October 2017 as a Pet Care Specialist and Bather. She has three years of prior experience at another pet hotel where she quickly advanced to being a Supervisor. She has also assisted several groomers over the past few years and has experience as a dog walker and pet sitter. Morgan recently completed her IBPSA Canine certification and scored 100% on her test! She has also achieved certification for understanding canine body language, communication and pack behavior (Knowing Dogs 101) from the nationally recognized Dog Gurus and is working towards her 201 accreditation. Morgan says, “I love working with Cherie in grooming as she makes the day fun. I love working at Paws & Pals because it’s an extremely friendly environment with great employees. I love how much they care about each dog individually and always do what’s best for them.”

Morgan has a 4-year-old kitty named Lionell. Growing up she had two horses, as well as four dogs and three cats. Tuff is her mother’s dog (pictured above with Morgan). She was active in the 4-H equine program until she was 18. Riding horses is still her favorite activity!

 

 

Training

Jennifer W.
Head Trainer
Jennifer is a Certified Professional Dog Trainer and an Animal Behavior Certified Dog Trainer. Paws & Pals has partnered with her for the last five years to provide Puppy and Obedience classes as well as more specialized one-on-one training. As the owner of Unleashed Behavior and Training Services, she is dedicated to people and families building a fun and trusting relationship with their dogs. Her background includes a B.S. in the Social and Behavioral Sciences and she is always continuing her education in Behavior Modification through classes and seminars. Jennifer is an approved evaluator for the AKC Canine Good Citizen Title, a Professional Member of the Association of Professional Dog Trainers and a Supporting Member of the International Association of Animal Behavior Consultants. Her specialties include aggression, anxiety and reactivity in canines.

Prior to becoming a full-time dog trainer, Jennifer worked 10 years for the Department of Corrections (DOC) in various positions and at different correctional facilities. She says, “I’ve always been interested in behavior so I decided to resign from the DOC and switch species. Canines are my passion. What I love most about my job is making adjustments that work for each handler and dog team. When I see someone proud of what his or her dog has accomplished, I’m a happy trainer.”