Whether a pet resort such as Paws & Pals or a pet sitter, make sure you know who is caring for your family member. Here are a series of questions to ask when interviewing a potential pet care provider. Are there quite a few questions? You bet! But better to have asked too many rather than too few when it comes to your pet’s safety and well-being. As a charter and leading member of the International Boarding and Pet Services Association (IBPSA), we’re committed to providing pet parents conscientious care, dealing with you honestly and fairly, to continuously learn more and improve our services, and operate our business honorably.
What Questions Should You Ask When Choosing a Pet Care Provider?
- Is the pet care services provider a member of a professional trade association like IBPSA? How long has the provider been in business?
- If the provider is “away care”, that is a service not in your home such as a pet boarding or day care facility, pet salon, or a pet sitter’s own home, have you toured the premises to see if it is clean, sanitary, and secure?
- What types of cleaning products does the provider use and are they pet safe?
- If the provider is a pet care boarding or daycare facility, are there security fences around the boarding area?
- Does the provider have a fire safety or abatement program? And, if so, how often is it checked?
- If the provider is “away care” are the premises climate controlled with air conditioning in the summer and heat in the winter?
- What type of animal care education and training does the provider and, if applicable, the provider’s staff receive?
- What is the provider-to-pet ratio? For example, how many pets will a pet sitter be caring for at one time or how many pets per employee does a boarding or daycare facility staff for?
- If “away care”, does your dog have its own run or suite, or will your pet be housed in a crate?
- If housed in a crate, how frequently are the dogs let out for exercise and elimination?
- Will your dog be with other dogs not related to your pet, and how much contact will there be with other dogs?
- If dogs will be with other dogs, does your provider temperament test the dogs being put together?
- Does the provider separate dogs being put together such as in daycare into groups by size, age, and temperament?
- If you are not supplying food, what type of food will your pet receive?
- What if your pet requires medication while with the provider, how will those be administered?
- What other services does the provider offer?
- Can your pets go for a private walk, play Frisbee or ball, and get a bath?
- If your dog requires grooming, what options does the provider offer?
- Does the provider have a dedicated grooming area for the pets to reduce stress during the process?
We hope you find these questions helpful. We encourage you to take your time and do your research before selecting a care provider for your beloved 4-legged family member. We’re available and happy to help you with learning what options are available in our area based on the specific needs and likes of your pet!