From The Dog Gurus:
As part of our 4th Anniversary of The Dog Gurus membership, we wanted to highlight a couple of our charter members. Charter members were facilities who joined The Dog Gurus as soon as we launched and have been with us ever since. We are thankful for their support and hope they have loved being a member as much as we love having them! For this post, we interviewed Konrad Gastony from Paws and Pals Pet Resort in Prior Lake, Minnesota.
Read The Dog Gurus Article >
Why do pet owners make certain pet care decisions? The National Pet Owner Preferences Study, released in April by the International Boarding & Pet Services Association (IBPSA), reveals why “pet parents” spend their money on pet boarding, pet sitting services and apps, and veterinary services. The professional trade association teamed with Merck Animal Health to commission the study of 652 pet owners to go beyond the usual “how much” did pet owners spend to get to the “why” they make certain spending decisions. The study revealed that reputation, recommendation, and certification all play key roles in pet care decisions.
“Understanding why pet owners make certain decisions provides invaluable insight for pet care business owners,” said Carmen Rustenbeck, Founder & CEO of IBPSA. “This survey reveals what the pet owner thinks.”
The 100+ page study, based on independent research conducted by Researchscape International, includes detailed analysis of the survey results. The following are just a few of the study highlights:
• The top considerations for selecting a boarding facility were safety and security and overall reputation
• Before deciding on a boarding facility or pet sitter, half of the respondents determined if the facility or sitter was certified and trained in caring for pets, including in emergency situations
• Eight out of ten survey respondents put very to extremely important value on vaccination requirements at boarding facilities
• Most pet owners surveyed discovered their pet sitter by recommendation of a family member, friend or neighbor, while the least common way was online
“Even as finding pet care becomes easier thanks to technology and growing competition, this study reinforces the importance to ‘pet parents’ of providing high-quality, professional pet care,” said Rustenbeck. Paws & Pals is proud to be a charter member of the IBPSA. All of our staff have completed the IBPSA educational programs and most have achieved their Advanced canine care certifications. We will continue to invest in our staff so that your pet receives the best care possible at Paws & Pals!
CPACP Certification: Congratulations Jenna!
Congratulations to Jenna for being the first person in Minnesota to achieve certification from the Professional Animal Certification Council (PACCC)!
The CPACP exam is for those in charge of the daily handling of the animals of a professional pet care business, overseeing every aspect of an animal’s well-being while in their care. To initially qualify to take the CPACP exam, the applicant must meet minimum education requirements, have a minimum of 500 hours of experience, and provide letters of reference from veterinarians and other pet care industry professionals.
The in-depth examination covers animal care topics including health, nutrition, dog fight and bite protocol, on-leash and off-leash interaction, sanitation, dog behavior and temperament, dog body language, dog training, animal and handler safety, vaccination protocol, workflow management, pathogen control, emergency and quarantine protocols, air quality standards, staff management expectations, and much more.
We know, more than ever, pets are considered part of the family and their “parents” want assurances they’re getting the very best care. CPACP credentials help clearly identify those professionals who can provide it. We’re proud to have Jenna on our team!