Caring Staff

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Caring, Certified and Professional Staff

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Caring staff at Paws Resort: Enjoy your time away knowing your pet is in good hands!

The welfare of your dog is as important to us as it is to you! When you leave your pet with us, you will be able to enjoy your time away knowing your beloved family member is receiving the best care possible. Our Pet Care Specialists are hired based on their love and experience working with pets. They are then educated and tested to the stringent standards of the International Boarding & Pet Services Association (IBPSA) – formerly Pet Care Services Association (PCSA). Our employees care deeply about their jobs and their performance is formally reviewed on a regular basis. The majority are committed to  long-term careers in animal care. We invest heavily in staff development so that your pet will get the high quality of care it deserves!

Our Pet Care staff must complete rigorous training that includes, Red Cross pet first aid and CPR, canine body language and communication, dog behavior, dog handling, pack interaction, and on-going industry certified pet care courses. Furthermore, before being permanently hired, every Pet Care Specialist candidate must demonstrate their skills during a series of closely supervised working sessions with pre-selected dogs. These sessions are overseen by our expert and professionally certified Pet Care Manager. You can rest assured knowing we hire only the very best and loving staff!

2019 Daycare Games

About The Dog Gurus and Daycare Games: Paws & Pals Pet Resort is one of the inaugural members of The Dog Gurus and we have maintained our each year since then. We were a Dog Daycare Games participant in the inaugural 2015 event and in 2016, 2018, and 2019. Our individual staff members won national recognition most recently in 2019 with 15 Gold Medals in each of three categories (Dog Recall, Group Sit and Gate Boundary), and in 2018, for demonstrating specific dog handling skills: Recall Gold & Silver; Group Sit Gold, Silver & Bronze; Gate Boundary all seven of our staff received Gold! Through a fun competition Paws & Pals will demonstrate our dog leadership skills that set us apart from the local competition and make our off-leash dog playgroups safe and fun!



IBPSA Member  IBPSA Basic Canine SpecialistIBPSA Certified Canine Provider   

About The International Boarding & Pet Services Association:

The International Boarding & Pet Services Association (IBPSA) provides business resources, training and accreditation, and legislative support for the pet care services industry. IBPSA members include the owners and employees of pet boarding facilities, groomers, dog walkers, and veterinarians.Paws & Pals Pet Resort is one of only five active members in the State of Minnesota. We have been members since 2013. Nationally, there are several hundred members representing all sizes of pet care facilities. View the IBPSA Code of Conduct.


The Dog Gurus: Dog Evaluations  The Dog Gurus: Four E's

About The Dog Gurus Dog Evaluations and Four E’s of Excellence, completed by several staff members:

  • Dog Evaluations for Group Play: A Step By Step Process
  • Four E’s of Excellence in Off-Leash Dog Play


Our Staff Strengths, Certifications and Completed Training include:
  • American Red Cross Dog First Aid and CPR (all staff)
  • American Red Cross Dog First Aid and CPR certified instructors (2)
  • Knowing Dogs 101: Dog Language by Dog Gurus (all staff)
  • Knowing Dogs 201: Group Play by Dog Gurus (all staff)
  • Active member of International Boarding & Pet Services Association (IBPSA)
    • Canine Basic Certification Course (all staff)
    • Canine Advance Certification Course (all staff)
  • IBPSA Annual Pet Care Services Educational Conference 2014, 2015
  • Pet Boarding and Daycare Educational Expo 2012, 2013, 2014, 2015, 2016 (several staff)
  • Dog Evaluations for Group Play: A Step By Step Process (several staff)
  • Four E’s of Excellence in Off-Leash Dog Play (several staff)
  • 4 E’s = Environment, Evaluating Dogs, Educating Staff, Excellent Operations
  • Understanding Canine Body Language and Other Communications Signals
  • Jan Fennell Foundations Course in Pack Behavior and Canine Communication
  • Jan Fennell Advanced Course in Pack Behavior and Canine Communication
  • Several Veterinary Technician and Vet students on staff
  • Pet Care Services Association (PSCA) – Level 1 Pet Care
  • PCSA – Level 2 Pet Care
  • How Dogs Play Course
  • Off-Lease Play Groups Course
  • How to Safely Manage Doggie Daycare Course
  • Puppies in Daycare Course
  • Sanitation Simplified: How to Efficiently Maintain a Healthy Facility Course
  • PCSA Annual Educational Conferences


Customer Comment about Professional Staff:
I just want to say a huge thank you to you and all your staff! When we boarded Klifford for the first time I was incredibly nervous about leaving him at a kennel. You guys did such an amazing job and Klifford loved it there! I remember coming to pick him up and he did not want to leave. He also acted so bored at home! I was really relieved to know that you all took such great care of him! It made leaving him at a kennel so much easier knowing he loved the staff! I also want to thank you guys for working with us as he started having trouble getting up! It is very hard to care for an old dog and so I really appreciate the willingness and support to help. My main reason for sending this email is to inform you all that we had to put Klifford down last Monday! As well as sending you guys a huge, huge thank you! Paws and Pals does an incredible job and I know you all cared for Klifford greatly!! So thanks again…
Kendra M.